The Facilities Crew for Santa Clara University is responsible for an array of services including Building Maintenance, Landscape Maintenance, Event and Move requests, and more. The dedicated professionals that comprise this group take pride in the work they do for the campus customers.
Work Order Priority
Every approved work order is given a priority based on the severity of the issue. For example, hot water issues in a building, an overflowing toilet, or a dead battery on a door lock would each be given a high priority of 01. A light repair, water pressure adjustment, or paper towel dispenser issue would each fall in the 04 priority range. The following list shows all priorities and their respective time periods to which work orders should be completed.
|Priority||Description||Time to Resolve|
|01||Immediate Attention||2 Hours|
|04_01||Routine Request||5 Days|
|04_02||Routine Request||10 Days|
|04_03||Routine Request||15 Days|
|04_04||Routine Request||20 Days|
|05_12||Long Term Work||2 Months|
|05_24||Long Term Work||4 Months|
|05_36||Long Term Work||6 Months|
Submitting a Service Request
Service requests can be submitted online through the AiM system which allows for the creation of new Service Requests, as well as the ability to monitor and query for existing Requests. Faculty, Staff, and Students* are welcome to use this online tool. Email Facilities to get your AiM login information.
We highly encourage customers to submit requests Online; however, you can alternatively choose to send an email to Facilities-CSC@scu.edu or call the Customer Service Center at (408) 554-4742.
*Students, please access AiM through your eCampus login