The Facilities Customer Service Center manages Campus access for 4 different lock systems across campus for all non-Housing locations:
- Hard Key Locks
- Onity Locks
- SecureAll Locks
- Salto Locks
General information about the different lock types at SCU and how to request access can be found here.
To request new, duplicate or replacement keys, follow these instructions.
Onity Locks are the "dip" locks located throughout the campus. The lock depicted below is what most of the Onity locks on campus look like.
If your department has new staff, faculty, contractors or students needing access to areas in your building and you are authorized to request Onity access, please use our online form to request and authorize access for these individuals. If you are not authorized to request access, please email your Facility Manager and they will send the request to our office.
The requester will be notified when their access request is processed along with instructions for next steps. If the person needs their card encoded, that individual can do this at either the Access Office in Benson or at the Facilities front desk in Building 604. Please do not have anyone come over for card encoding unless an email has been received from Facilities confirming that the request has been processed.
Staff at the Facilities front desk and the Access Office cannot encode access cards unless a request has been sent to email@example.com and the requester has received an email stating that the request has been processed.
The lights on the Onity locks indicate access as well as battery levels. Below are some descriptions of the lights one may see when using their card to enter a space.
|No Lights||No lights indicates that the batteries in this door are dead and need to be replaced. If you see this please contact Facilities ASAP by calling (408) 554-4742 or emailing Facilities-CSC@scu.edu|
|Solid Green||This indicates that you have access to this room|
|Solid Red||This indicates that you do not have authorized access to this space. If access is needed you will need to request access through Facilities-CSC@scu.edu|
|Solid Green with Flashing Red||This indicates that the batteries are dying and need to be changed out. If you see this please contact Facilities ASAP by calling (408) 554-4742 or emailing Facilities-CSC@scu.edu|
Requesting New Onity Lock(s)
Building and Room Number
Names and ID numbers of the people in your area who need access
If access to the new lock is exactly the same as an existing Onity lock in your area, you can simply let us know to program the new lock like the existing lock, just let us know what room number to model access after!
Campus Safety and Facilities will be given access automatically
Times you would like the door to lock/unlock automatically (if desired)
We require that all doors lock automatically nightly to ensure spaces are secure
6 digit speedtype to charge the new lock install to
Indicate if you would like to receive a quote before work begins
Salto locks are currently being used at multiple locations across campus. These locks work off of a chip in your ACCESS card, your phone or your Apple Watch, and require your card or mobile device to be held up to the lock until the light goes green in order to access a space. Information on how to use your credential at a Salto lock can be found in the Salto Locking System Handout.
If your department has new staff, faculty, contractors or students needing access to Salto locks, make your request using the contact information below:
- Residence halls - Use the Housing Office's online request form
- Dowd - Andrew Hedges at firstname.lastname@example.org
- Charney Hall - Shannon Wang at email@example.com
- Heafey or SCDI - Dan Ignacio at firstname.lastname@example.org
- Benson - Corey Valine at email@example.com
- All Other Locations - Use our online request form
The locations of all Salto Hot Spots for updating your card can be found on the Hot Spot Locations Map.
The lights and sounds on the Salto locks indicate access as well as battery levels. Below are descriptions of the lights and sounds that might come up when a card is used to enter a space.
No Lights, No Beeps
|No lights and no beeps indicate that the batteries in this door are dead and need to be replaced. If you see this please contact Facilities ASAP by calling (408) 554-4742 or emailing Facilities-CSC@scu.edu|
|Solid Green with single beep||This indicates that you have access to this room|
|Solid Red with beeps||This indicates that you do not have access to this space. You will need to request access through the appropriate department listed above.|
|4 Red flashes followed by one Green flash and beeps||This indicates that the batteries are dying and need to be changed out. If you see this please contact Facilities ASAP by calling (408) 554-4742 or emailing Facilities-CSC@scu.
|Blinking Orange||The lock is reading your card - keep holding it there until the light color changes.|
|One short Red blink||The card was removed before the lock was able to read it. Try again!|
SecureAll locks are keyless locks installed on doors around the campus. There are 2 different types of SecureAll locks installed across Campus:
- SecureAll Lock - Requires a U-Key (FOB) to unlock the door using a proximity sensor
- SecureAll/Onity Lock - Either an Access Card or U-Key can be used to unlock these doors
|SecureAll locks requiring the universal key (FOB) device to open doors are a silver with 2 black circular antennas above and below the handle of the door. The lock depicted to the right is what a SecureAll lock looks like.||
SecureAll/Onity locks that can be opened using either an Access Card or university key (FOB) look like a standard Onity lock with black antennas affixed to the top and bottom of the lock. The lock depicted to the right is what a SecureAll/Onity lock looks like.
U-Key (FOB) Information
- The U-Key is a hands-free device. There are no buttons to press and it does not need to be "presented" to a door for it to unlock.
- The U-Key can be left in a pocket, bag or purse between shoulder and knee height.
- It will not work if blocked by metal (such as keys or phone), part of your body, or water.
- When the U-Key gets within the preprogrammed activation distance, the door will unlock. If a door is locked, as it is approached with a U-Key, an LED will show solid green.
- If the door is unlocked, i.e. is in "office mode," the LED will flash green.
- There is nothing to do to lock a door that has been opened. Simply close the door and walk away. When the U-Key is out of range, the door automatically locks. The same holds true for a door that has unlocked when approached by a U-Key but never opened. Simply walk away and the door will lock.
NOTE: Access Card readers in academic buildings are managed by the Access Office, located on the 1st floor of Benson Memorial Center. Contact the Access Office with questions about access to these locks at firstname.lastname@example.org or 408-554-1647. Metal keys, Access Card readers, Salto readers and Onity locks on residence hall exterior doors, student rooms and residence hall common areas are controlled by the Housing Office, located on the 2nd floor of Benson Memorial Center. Contact the Housing Office with questions about access in those areas at email@example.com or 408-554-4900.