Emergency & General Service Requests

Emergency Requests

All Emergency Requests should be called into the Facilities Front Desk immediately. Facilities responds to emergencies 24 hours a day at (408) 554-4742. 

Emergencies to Report

  • Safety Risks
  • Environmental Harm
  • Health Risks 
  • Severe Property Damage
  • Security Risks

Specific Examples

  • All Handicap related issues
  • Broken water pipes /flooding areas
  • Broken windows, exposing sharp edges
  • Chemical or Hazardous Material spills
  • Elevator outage with passengers on-board
  • Roof/Ceiling tiles leaking
  • Severe plumbing problems

Non-Life Threatening Emergency

  • All Maintenance emergencies should be directed to Facilities immediately at (408) 554-4742
  • All Non-Maintenance emergencies should be directed to Campus Safety at (408) 554-4444


General Requests

We provide services such as general maintenance, plumbing, mechanical, and handyman services. Students, faculty, and staff can request these services online.

Services Provided

  • General Maintenance
  • Plumbing
  • Mechanical
  • Electrical
  • HVAC

Placing a Maintenance Request

Requests can be submitted by a Customer Request through AiM, by phone at (408) 554-4742 or by emailing Facilities-CSC@scu.edu.

When submitting a request please provide the following information:

  • Requester Name and Extension
  • Building and Room
  • Description of the Problem
  • Special Instructions