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Service Requests

We are dedicated to providing excellent customer service to the Santa Clara University community. We address a wide range of customer service requests including the following:

Submitting a Service Request

Service requests can be submitted online through the AiM system which allows for the creation of new Service Requests, as well as the ability to monitor and query for existing Requests. Faculty, Staff, and Students* are welcome to use this online tool. 

We highly encourage customers to submit requests Online; however, you can alternatively choose to send an email to or call the Customer Service Center at 408.554.4742

*Resident students, please access AiM through your StarRez portal

Exceptions to the Use of the Online System

  • Emergency & Urgent Requests: 408.554.4742
  • Event Equipment Requests
  • Key Cutting / Duplication
  • Lock Changes