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Jeff Charles Director of Facilities (408) 554-4607
Chris Young Assistant Director, Buildings & Grounds (408) 554-4875
Greg Davis  Supervisor - Building Maintenance (408) 554-4731
Gary Vargas Supervisor - Grounds Maintenance  (408) 554-2750
Evelyn Lopez Contract Custodial Manager             (408) 554-4750
Joe Pereira Supervisor - Custodial Services  (408) 554-2793
Andy Hernandez Stockroom Manager  (408) 554-5271
Steve Carrasco  Stockroom Clerk (408) 554-4733

Auto Shop

The Auto Shop maintains the University purchased vehicles used by Operations and other  Campus departments. These vehicles support students and staff functions. 

Carlos Santos Auto Shop Mechanic                                     

Custodial Services

The Custodial Crew provides a clean environment for Faculty, Staff, Students and Guests. The Custodial support is comprised of an in-house crew of 17 workers as well as a contracted crew (Able). These teams support all routine maintenance as well as annual cleanings, emergency cleanup and weekend policing. 

Facilities Services

The Facilities Crew for Santa Clara University provides all General Maintenance, Landscape Maintenance, as well as Event and Move requests. These individuals are a dedicated group that takes pride in the work they do for the campus customers. 

Submitting a Service Request

Service requests can be submitted online through the AiM system which allows for the creation of new Service Requests, as well as the ability to monitor and query for existing Requests. Faculty, Staff, and Students* are welcome to use this online tool. 

Click here to go to AiM

We highly encourage customers to submit requests Online; however, you can alternatively choose to send an email to or call the Customer Service Center at (408) 554-4742.

*Students, please access AiM through your eCampus login


The Facilities Department supports the mission of Santa Clara University by coordinating and accomplishing the planning, design, creation, operation, and maintenance of a quality physical environment that fosters excellence in teaching, learning, scholarship and administration. Achieving this goal requires a solid foundation of values, which defines the focus, priorities and direction of our commitment. Three essential values are: Customer Service, Quality of Work Life, and Efficient Use of Resources.

As we examine the way we do business, solve problems and make changes, we strive to use these three values as guidelines for assessing and proposing solutions. Every action, decision and initiative undertaken should be consistent with at least one of these three values and should never compromise one value to enhance another.

Administration includes a diverse group of individuals providing a variety of systems and services, which allow other Facilities Teams to achieve excellence.