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Facilities

We're ready to assist you. The easiest way to get assistance from the correct area of our department is by submitting a service request.

Facilities provides several different types of services for Staff, Faculty and students throughout campus. If you'd like to learn more about the specific services we offer, this is a great place to learn more.

Space Management via AiM allows you to access individual building information from its property profile.

Contact Facilities: Email Facilities-CSC@scu.edu or call the Customer Service Center at (408) 554-4742.

Staff

 

Marissa Pimentel Director of Facilities (408) 554-6821
Chris Young Assistant Director, Buildings & Grounds (408) 554-4875
Greg Davis  Supervisor - Building Maintenance (408) 554-4731
Jose Cuellar Custodial Services Manager         (408) 554-4750
Vacant Supervisor - Grounds Maintenance (408) 554-2750

Mission

The Facilities Department supports the mission of Santa Clara University by coordinating and accomplishing the planning, design, creation, operation, and maintenance of a quality physical environment that fosters excellence in teaching, learning, scholarship and administration. Achieving this goal requires a solid foundation of values, which defines the focus, priorities and direction of our commitment. Three essential values are: Customer Service, Quality of Work Life, and Efficient Use of Resources.

As we examine the way we do business, solve problems and make changes, we strive to use these three values as guidelines for assessing and proposing solutions. Every action, decision and initiative undertaken should be consistent with at least one of these three values and should never compromise one value to enhance another.

Administration includes a diverse group of individuals providing a variety of systems and services, which allow other Facilities Teams to achieve excellence.

Submitting a Service Request

Service requests can be submitted online through the AiM system which allows for the creation of new Service Requests, as well as the ability to monitor and query for existing Requests. Faculty, Staff, and Students* are welcome to use this online tool.  Email Facilities to get your AiM login information.

We highly encourage customers to submit requests Online; however, you can alternatively choose to send an email to Facilities-CSC@scu.edu or call the Customer Service Center at (408) 554-4742.