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Business Services

Our campus programs include details on our work order and annual customer surveys, facility manager information, as well as our internal staff recognition awards.

Information on campus key and lock types and request forms can be found here.

AiM allows staff, faculty and students to enter and track progress of Customer Requests approved by Facilities (Work Orders). It also provides useful space data related to our on and off-campus properties.

Find Open Requests and Status'


David Cajigas Senior Director, Finance & Enterprise Services (408) 554-5293
Agustin Arcos Technical Specialist (408) 554-3552
Jenny Brown Operations Technology Support Manager (408) 551-7151 
Cathy Roman Administrative Associate (408) 554-4730
Sue Wu Operations Coordinator (408) 554-4817
Eduardo (Lalo) Lopez Perez Senior Administrative Assistant (408) 554-4742

Student support is vital to the continued success of department operations. Though management of the student support team resides under the Business Services department, large project-based support is provided to all University Operations divisions: Campus Safety, Facilities, Projects & Planning, Cultural Resources, Sustainability, EHS, and Utilities.

Ankita Meka Space and Asset Management


The Business Services team is dedicated to providing excellent customer service to the campus community and University Operations. We provide customer support to the campus for a wide range of facility maintenance issues, internal billing and projects administration. We provide support to University Operations teams for technology applications and hardware, and financial planning and budgeting. 

The Business Services department works directly with the campus community to help provide quick and timely service to all requests. This department is made up of several functions including Customer Service Center and Technology.