Business Services
Business Services Staff
Senior Director, Finance & Enterprise Services
David Cajigas
Oversees Business Services for University Operations, including finance, enterprise systems, customer service, and administrative functions. Provides financial oversight and support for capital projects, including invoicing, budgeting, and related financial processes.
Technology and Customer Service Manager
Jenny Brown
Oversees the Facilities Customer Service Center and technology systems that support University Operations. Manages system administration, data and reporting solutions, database tools, and other technology initiatives across the division.
Administrative Associate
Cathy Roman
Provides financial and invoice processing support for University Operations and supervises the day-to-day functions of the Customer Service Center.
Senior Administrative Assistant
Robert McChesney
Manages the day-to-day operations of the Facilities Customer Service Center and serves as a primary point of contact for campus service requests. Coordinates work orders, customer inquiries, access-related requests, and event support through AiM and 25Live.
Technical Specialist
Agustin Arcos
Provides technical support for University Operations, including the AiM facilities management system, mobile devices, digital floor plans, and other operational technology. Assists with system upgrades, testing, troubleshooting, and technology-related projects.
Operations Coordinator
Sue Wu
Provides campus-wide access control support for Salto, and Onity lock systems. Develops AiM reporting tools that help campus users track work orders, assignments, and other operational data. Manages University Operations website content, provides Google Workspace and technical support, and serves as backup support for the Customer Service Center.
Contract and Project Data Manager
Debbie Gray
Manages project and operational information for University Operations, including vendor contracts, construction and maintenance projects, budgets, timelines, and records. Supports project coordination, documentation, reporting, and compliance across the division.
Student Assistants
Student support is vital to the continued success of department operations. Though management of the student support team resides under the Business Services department, large project-based support is provided to all University Operations divisions: Campus Safety, Facilities, Projects & Planning, Cultural Resources, Sustainability, EHS, and Utilities.
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Mission Statement
Mission
The Business Services team is dedicated to providing excellent customer service to the campus community and University Operations. We provide customer support to the campus for a wide range of facility maintenance issues, internal billing and projects administration. We provide support to University Operations teams for technology applications and hardware, and financial planning and budgeting.
The Business Services department works directly with the campus community to help provide quick and timely service to all requests. This department is made up of several functions including Customer Service Center and Technology.