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We're ready to assist you. The easiest way to get assistance from the correct area of our department is by submitting a service request.

Facilities provides several different types of services for Staff, Faculty and students throughout campus. If you'd like to learn more about the specific services we offer, this is a great place to learn more.

Space Management via AiM allows you to access individual building information from its property profile.

Contact Facilities: Email or call the Customer Service Center at (408) 554-4742.


Dave Machado Senior Director, Facilities Operations (408) 554-6821
Daud Haidari Associate Director, Facilities Operations (408) 554-4875
Greg Davis¬† Facilities Maintenance Supervisor (408) 554-4731
Mario Cuellar Custodial Services Manager         (408) 554-4750
Ralph Fitzsimons Contract Maintenance Manager (408) 554-6807 
Vacant Grounds, Waste & Fleet Supervisor (408) 554-2750


The Facilities Department supports the mission of Santa Clara University by coordinating and accomplishing the planning, design, creation, operation, and maintenance of a quality physical environment that fosters excellence in teaching, learning, scholarship and administration. Achieving this goal requires a solid foundation of values, which defines the focus, priorities and direction of our commitment. Three essential values are: Customer Service, Quality of Work Life, and Efficient Use of Resources.

As we examine the way we do business, solve problems and make changes, we strive to use these three values as guidelines for assessing and proposing solutions. Every action, decision and initiative undertaken should be consistent with at least one of these three values and should never compromise one value to enhance another.

Administration includes a diverse group of individuals providing a variety of systems and services, which allow other Facilities Teams to achieve excellence.

Submitting a Service Request

Service requests can be submitted online through the AiM system which allows for the creation of new Service Requests, as well as the ability to monitor and query for existing Requests. Faculty, Staff, and Students* are welcome to use this online tool.  Email Facilities to get your AiM login information.

We highly encourage customers to submit requests Online; however, you can alternatively choose to send an email to or call the Customer Service Center at (408) 554-4742.